Quality Assurance Travel-(French)
PILLARS Contact Center Vacancies

Quality Assurance Travel-(French)

Full Time
Cairo
Posted 2 months ago
Job Vacancy

Quality Assurance Travel-(French)

  • Position Purpose: Perform quality review to ensure a high level of customer service
  • Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service
  • Provide feedback on quality review to call center employees and management
  • Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues
  • Collaborate with Trainer to identify training needs and assist with the training
  • Participate in continuous quality improvement initiatives
  • Serve as a resource to staff regarding quality concerns
  • Perform quality check on all contact service forms returned ensuring appropriate pricing based on schedules, contracts and member data
  • Review various reports to ensure that contact service forms have been resolved timely and accurately

Job Requirements:

  • Working Conditions : 9 Hours including 1 Hour Break
  • Rotational shifts 2 Days off
  • 2-year experience as a Quality / Travel at a travel agency using AMADEUS
  • Fluent in French
  • Call center experience preferably with travel background

Job Features

Job CategoryBanking & Contact Center, Travel
Job LevelContact Center & Banking
Job LocationCairo
IndustryTravel - Contact Center
FunctionQuality Assurance

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