Full Time
Cairo
Posted 3 months ago

GNOC- Back office PS Core Engineer L2

Job Summary

GNOC- Back office PS Core Engineer L2

Desired profile & Job Knowledge:

  • Engineering Graduate in Telecommunication. Relevant experience in Telecom network operation & maintenance, NOC/GNOC operations experience is a must
  • Good understanding of PS core technologies used in Telecom network is a must
  • Higher level Skill/knowledge and operation experience Huawei PS Core Network Elements is must

Network Skill & Knowledge:

  • Operation-maintenance, troubleshooting & configuration knowledge on Huawei USN(SGSN/MME) , UGW(GGSN/PGW) , CG & DNS
    DPI concepts and troubleshooting(L3/L7 rule definition/Differentiated service charging/Header Enrichment)
    Good knowledge in all technologies PS Call flows, CSFB and SRVCC, VoLTE.
    Experience in User Trace analysis , CDR analysis and KPI improvement
    Knowledge in Routing concepts , NFV, Cloud vEPC(vUSN & vUGW)
    Product
    GGSN9811/ Cloud UGW / Cloud USN / Cloud CG/ Cloud UPCC / SGSN9810 / DNS

  • Process & Quality:
  • Knowledge of various processes used in Network Operations will be added advantage
    Knowledge and experience of MS Operations Must.\
  •  

Soft Skills:

  • Analytical skills like logical thinking, problem solving & handling assignments are mandatory
    Microsoft Excel, report generation, trend and analysis is mandatory
    Fluency in English Language oral and written communication skills are must


Responsibilities:

  • Resolution of trouble tickets raised by NOC / Customer / LNOC Teams
    Fault management on all NEs and follow up with support in case of escalated cases
  • Node Health Checks
  • Analysis of Network performance issues
  • Implement network changes as per the CR process
  • Support new Network node integrations and Acceptance
  • Ensure current license and software versions are suitable for the present network requirement
  • Able to verify and execute the plan provided by planning team
  • Capacity management and reporting in case of possible breach in capacity
  • Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support
  • Validating and maintaining the Known Error Database (KEDB) for Datacom Nodes
  • Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
  • Integration configuration (new links with other nodes, 3rd party, exp. Etc.), New APN/Static IP configure, Package creation as per commercial.
  • Complaint handling (Customer, CC, Roaming and internal escalations), Hardware utilization report analysis.
  • CN license application, License update, License capacity monitoring and forecast, Customer interface/communication, Weekly Database backup checking, Handle new requirements from Customer, KPI / Network Quality improvement / optimization.
  • Weekly Operation Plan, Major Operation review / solution /risk / script verification, Rectification/ precaution check and update iSite, Contingency plan, Topology update, Remote access and Contingency Defense & Drilling.
  • Disaster recovery planning & reporting, change operation execution, Spare parts management / update.
  • Support customer to do the network security audit / fix the vulnerabilities, Policy compliance / Adhoc requests.
  • Support Customer to review the solution from Huawei /3rd party/Customer, Support roaming team to launch new operators, new feature deployment.
Other Vacancies

Job Features

Job CategoryEngineering
Job LevelExperienced - Non Managerial
Reporting toCountry Manager
Country TypeMultinational
LocationCairo Egypt

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