Technical support for PCs and accessories.

Basic Duties & Responsibilities:
A: (Title – Subject):

• Troubleshooting and fault isolation on PC’s, 60%
• Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
• Provides full user PCs support to customs employees in site.20%

Basic Qualification:
(Bachelor degree in Computer Science or a related field

Experience:

• Two years experience in desktop hardware, software, and peripherals in a networked environment.
• Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
• Experience working independently with strong self-motivation and time management skills.
• Ability to work independently with minimal supervision.
• Ability to learn new computer applications and office equipment as needed.
• Ability to work and help non-technical desktop users..
•  

Skills:
Languages:Arabic / English
Computer: windows , Microsoft office, PCs, printers, scanner
Other:

Training Required:
At least … A+, MCSE …

Minimum time required in the job to fully performance the duties:
Competencies:

Communication Skills

• Team skills
• Ability to learn
• Initiative
• Customer focus

Key Performance Indicators:

• Creative Problem Solving and Decision Making
• Customer Service Excellence\
• Team Spirit
• Interpersonal Communication
• Work Ethics