Job Title
Operations Manager
Role Purpose
• Assist, and work with customer to deliver the services.
• Manage resources that are assigned for SCA and provide good customer support
• Work with vendors to deliver the services and conduct meeting periodically to align the business needs.
• Help and co-ordination with managers with their day-to-day responsibilities.
• Manage System and command center operations for the IT projects.
• Delegate tasks and activities to team members and supervise them on a day to day basis.
• Assists the Team for the administration and maintenance of the IT operations.
• Exposure to Cloud (Public & Private) environment
• Deep understanding of SLA tracking, KPI, Management Reporting is essential
• Strong knowledge in Information security , Compliance and IT Laws adoption
• Document all system processes and emergency procedures.
• Understand and establish backup and data protection methodologies.
• Liaise with IT Vendors.
• Serves information processing by planning, organizing, and evaluating IT operations; managing staff.
• Lead the IT security implementation efforts for the operations. Participate in ISMS team and contribute the efforts for security enhancements.

KEY ACCOUNTABILITIES & ACTIVITIES
Key Accountabilities Key Activities
IT Platform Exposure Good knowledge on system and IT operations.
Resource & Time Management and project handling capabilities, decision-making process.
ITIL Knowledge and Implementation experience.
Technical Skill Sets Diagnosis and Troubleshooting abilities are needed on network issues.
Clear identification of Infrastructure needs in Request For Proposal (RFP) documents and preparing design and BOQ in line with the proposals
Software/Hardware Tools Knowledge in Operating Systems, Databases and Integration platforms.
Proficient experience working in a Microsoft Server environment.
Exposure to virtualization technologies.
Knowledge on Web, MS Exchange and SQL server will be an added advantage
Strong understanding of Server, Virtualization, and Storage architecture, implementation, and support
Experience supporting software developer Engineering environments
Working knowledge of helpdesk or service desk tools based on ITIL fundamentals
Management Skills Performance Management, Feedback process, Project Management, Teamwork, Supervision, Staffing, Business Knowledge, Technical Leadership, Technical Management, IT infra budgeting.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Building Relationships and Promoting Process Improvement.
Keep the team focused, productive, and motivated
Refine SLA’s and ensure designs/architecture in place to meet needs
Work with Security team to support/enable Security related projects and initiatives
Work with team to refine and create related policies, procedures, and best practices
Experience with Data Center & IT management
Personal Skills Must have good communication skill both verbal & oral and self-starter, motivated and team player.
Languages(s) Should be fluent in English and Arabic

QUALIFICATIONS/REQUIREMENTS
Industry/Domain • Government Sector/Private Sector
Necessary No. of years of knowledge and Experience to be able to do the job • Minimum 6 Years to 8 Years of Experience in a similar environment
Education requirements • Candidate must possess at least a Bachelor of Science , Bachelor of Computer Application or Similar
Certification requirements • MCSE/MCSA/CCNA certification
Project management and ITIL is an added advantage

COMPETENCIES
Description Level
Ability to deal with complex problems High
Demonstrates good judgment and decision making skills High
Communication skills High
Ability to work in fast-paced environment High
Organized, highly motivated, goal-oriented High
Adaptive to sudden schedule changes High
Be able to work well within teams