Duties & Responsibilities:

• Troubleshooting and fault isolation on PC’s, 60%
• Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
• Provides full user PCs support to customs employees in site.20%

III: Basic Qualification:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with minimal supervision.
Ability to learn new computer applications and office equipment as needed.
Ability to work and help non-technical desktop users..

C: Skills:
Languages:Arabic / English
Computer: windows , Microsoft office, PCs, printers, scanner
Other:

D: Training Required:
At least … A+, MCSE …

Minimum time required in the job to fully performance the duties:
–

Competencies:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

Key Performance Indicators:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics

Basic Duties & Responsibilities
A: (Title – Subject):
Troubleshooting and fault isolation on PC’s, 60%
Installs and configures accessories components such as Printers and Scanners in multi-user, PC’s.20%
Provides full user PCs support to customs employees in site.20%
: Basic Qualification:
A: Education:
(Bachelor degree in Computer Science or a related field
B: Experience:
Two years experience in desktop hardware, software, and peripherals in a networked environment.
Good working knowledge and ability to use all available technical resources pertaining to desktop installation, maintenance and troubleshooting.
Experience working independently with strong self-motivation and time management skills.
Ability to work independently with minimal supervision.
Ability to learn new computer applications and office equipment as needed.
Ability to work and help non-technical desktop users..

C: Skills:
Languages:Arabic / English
Computer: windows , Microsoft office, PCs, printers, scanner
Other:

E: Minimum time required in the job to fully performance the duties:
Competencies:
Communication Skills
Team skills
Ability to learn
Initiative
Customer focus

Key Performance Indicators:
Creative Problem Solving and Decision Making
Customer Service Excellence
Team Spirit
Interpersonal Communication
Work Ethics