Full Time, Internship
Posted 1 month ago
Pillars Recruitment

Vacancy : Implementation & Application Support Engineer

Job Main Duties:

Scope and Purpose:

  • Implement software packages at customer sites
  • Respond to and troubleshoot all customer software issues for SWS products.
  • Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times.
  • Provide onsite assistance as required
  • Responsible totroubleshoot and identify customer issues with the software and escalate to the R&Dteam if code changes are required.
  • Assist in the preparation of reports for customer communication
  • Establish and maintain excellent working relationship with all customers at all times
  • Keep up-to-date with technical and product knowledge
  • Lead Implementation activities at customer site
  •  Provide training on software as required
  • Create documentation (Support/Training) as required
  • Must be willing to work in a 24×7 environment. Must be willing to travel on- site and for extended periods if required.
  • Document all issues in issue tracking system
  • Setup and configuration of test environment in order to duplicate issues
Job Requirements

Job Requirements:

  • Computer Science or related degree and 4+ years’ experience in a customer support role and prior experience in banking or warehousing industry is desirable.
  • Excellent verbal, written communication and interpersonal skill are a must.
  • Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
  • Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
  • Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information
  • Flexibility to work long hours as necessary and able to handle high pressure

Technical Skills:

  • Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS
  • Proficient with war, ear application deployment inJava EE Application Servers environment.
  • Deep understanding of JDBC and JMS connection management within WebSphere, Jboss
  • Experience with .NET application installation and deployment
  • Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications
  • Understanding of networking and network standards/protocols, such asDHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.
  • Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back- up/restore) skills

Job Requirements

  • Minimum 1 years of applicable work experience.
  • Strong Excel skills.
  • Working knowledge of MS PowerPoint.
  • Familiarity with SPSS, SQL, or similar.
  • A good team player and problem solver.
  • Effective time-manager
  • Strong communicator.
  • Good initiative, responsibility, and ability to adapt to change in a fast-paced environment.

Job Features

Job CategoryInformation Technology (IT)
Job LevelExperienced - Non Managerial
Job levelExperienced
LocationNew Capital - Cairo

Apply Online

A valid phone number is required.
A valid email address is required.