General Manager (Retail) , Electronics Background
General Manager (Retail)
Job Description
- Lead, inspire and motivate store teams to achieve top line target and front end margins
- Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
- Checking the display and merchandising of stock (e.g. correctness of price ticket)
- Ensure that the prices changes are updated and reflected correctly on the merchandise
- Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
- Ensure that the stocks/merchandise are received on time at the floor from inventory
- Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
- Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
- Tracking the conversion rates at the department level/individual level
- Responsible for handling and resolving escalated customer complaints and queries
- Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
- Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
- Training & Succession planning of the team members
- Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
- Check staff’s grooming/discipline and punctuality
- Adherence to the checklists and processes (staff discount policy, store opening/closing etc.)
- Maintaining good relation with customers
Job Requirements
- Bachelor’s degree in a relevant discipline from an accredited university is required with a minimum of 3 years of experience in a similar role preferably in retail/malls.
- Experience in managing retail stores
- Experience in people management for at least 1 year is needed Customer Focus
- Strong communication and interpersonal skills.
- The ability to read, write, and speak English and Arabic is required.
- Ability to handle multiple tasks at one time.
- Very good proficiency of working in computers, should be proficient with Microsoft office, use of the internet, Workbooks and other accounting software.
- Programs, and construction documentation production and communication skills
- Result Orientation
- Teamwork
- Leading People
- Decision Making
- Problem Solving
- Analytical Thinking
Other Vacancies
Job Features
| Job Category | Sales & Marketing, TOP Management (MD- CEO) |
| Job Level | Senior Managers , Directors & Executives |
| MIN REQUIRED YEARS OF TOTAL EXPERIENCE | 15+YEARS OF EXPERIENCE |
| MIN REQUIRED YEARS EXPERIENCE IN SAME POSITION | 7+YEARS OF EXPERIENCE |