Full Time
Posted 4 months ago

General Manager (Retail)

Job Description

  • Lead, inspire and motivate store teams to achieve top line target and front end margins 
  • Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency 
  • Checking the display and merchandising of stock (e.g. correctness of price ticket) 
  • Ensure that the prices changes are updated and reflected correctly on the merchandise 
  • Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
  • Ensure that the stocks/merchandise are received on time at the floor from inventory 
  • Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation 
  • Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
  • Tracking the conversion rates at the department level/individual level
  • Responsible for handling and resolving escalated customer complaints and queries 
  • Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
  • Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager 
  • Training & Succession planning of the team members
  • Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
  • Check staff’s grooming/discipline and punctuality
  • Adherence to the checklists and processes (staff discount policy, store opening/closing etc.)
  • Maintaining good relation with customers  

Job Requirements

  • Bachelor’s degree in a relevant discipline from an accredited university is required with a minimum of 3 years of experience in a similar role preferably in retail/malls. 
  • Experience in managing retail stores 
  • Experience in people management for at least 1 year is needed Customer Focus
  • Strong communication and interpersonal skills.
  • The ability to read, write, and speak English and Arabic is required. 
  • Ability to handle multiple tasks at one time.
  • Very good proficiency of working in computers, should be proficient with Microsoft office, use of the internet, Workbooks and other accounting software. 
  • Programs, and construction documentation production and communication skills
  • Result Orientation
  • Teamwork
  • Leading People
  • Decision Making
  • Problem Solving
  • Analytical Thinking
Other Vacancies

Job Features

Job CategorySales & Marketing, TOP Management (MD- CEO)
Job LevelSenior Managers , Directors & Executives

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