Customer Service

Handle all incoming/outgoing calls of the call center.
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.
Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries
Communicate with other departments all relevant customer inquiries if applicable.
Achieve the requested staffed time on a daily basis to minimize lost call rate.
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
Respect and apply company vision, mission and values.
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.

Job Requirements
6 days per week, shift for 8 hours, starts at 12:00 PM to 8:00 PM or 2:00 PM to 10:00 PM
Weekend is rotation
Location is Sheikh Zayed
Net salary: 5,000 plus 1,000 KPIs
Rotational Shift basis 8 hours including 1 hour break
Males: work on night shifts.
Females: Maximum till 10 PM during winter and till 11 PM during summer
Days Off:
2 consecutive days, excluding the weekends at least till seniority basis at the beginning their days off will be within the week days.
Accepted candidates will attend an induction (training before login)

Other Vacancies

Job Category	Banking & Contact Center
Job Level	Entry Level