Vacancy : Customer Service Manager (Multinational)

Vacancy : Customer Service Manager (Multinational)

Full Time
Posted 7 days ago

Main Job Duties:

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Develop service procedures, policies and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s developments and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.

Job Requirements

  • Reports To Operations manager.
  • Previous experience as Customer Service Manager.
  • Experience from business in fast growth path.
  • Service attitude.
  • University Degree in Administration or Business.
  • “Hands on” with helicopter perspective and knowledge in all areas.
  • Strong Leader – manage employees in multiple locations.
  • Very good analytical skills.
  • Fluent English spoken, written and read.
  • Fast moving consumer goods experience.
  • Very organized, structured and detailed seeking efficiency opportunities.
  • Process oriented.
  • Strong project leader.
  • Very good interpersonal, motivational and management skills.
  • Good negotiation skills.
  • Good knowledge of Excel in particular and systems in general.
  • Able to cope with stress..

Job Features

Job CategoryManagers & Senior Managers
LocationCairo, Egypt
FunctionCustomer Service
Salary Range20,000 to 30,000 EGP

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