Customer Service Director

Job Description

Must be able to own and maintain strong, long-term relationships with portfolio of customers.
Dedication to delivering exceptional customer service through proactive and responsive service.
The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
Must be able to identify additional revenue opportunities by demonstrating an sound understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc..)
Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
Lead a team of employees ,by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
Ability to coach, motivate, train/develop, and direct people as they work, identifying the best people for the job.
Acts as a resource for escalated customer or building issues for their market

Bachelor’s Degree of commercial real estate experience; or 8+ years of experience in property management; or a CPM or RPA designation; or equivalent combination of education and experience.
Current Real Estate sales license preferred but not required
Ability to provide superior internal and external customer service; strong diplomacy and crisis diffusion skills.
Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook)
Analytical skillset
Strong working knowledge of property management accounting software

Other Vacancies

Job Category	Administration-General
Job Level	Experienced - Non Managerial