Full Time
Cairo
Posted 4 months ago

Customer Service Director

Job Description

  • Must be able to own and maintain strong, long-term relationships with portfolio of customers.
  • Dedication to delivering exceptional customer service through proactive and responsive service.
  • The ability to adapt to change and willingness to take on new company initiatives with the most positive attitude.
  • Must be able to identify additional revenue opportunities by demonstrating an sound understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc..)
  • Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
  • Proficient in lease analysis and lease administration skills or ability to develop those skills in 6 months.
  • Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
  • Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
  • Lead a team of  employees ,by conducting regular meetings to review service expectations, brainstorm, problem-solve, etc.
  • Ability to coach, motivate, train/develop, and direct people as they work, identifying the best people for the job.
  • Acts as a resource for escalated customer or building issues for their market

Job Requirements

  • Bachelor’s Degree of commercial real estate experience; or 8+ years of experience in property management; or a CPM or RPA designation; or equivalent combination of education and experience.
  • Current Real Estate sales license preferred but not required
  • Ability to provide superior internal and external customer service; strong diplomacy and crisis diffusion skills.
  • Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
  • Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook)
  •  Analytical skillset
  • Strong working knowledge of property management accounting software
Other Vacancies

Job Features

Job CategoryAdministration-General
Job LevelExperienced - Non Managerial

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A valid email address is required.

• Bachelor’s Degree of commercial real estate experience; or 8+ years of experience in property management; or a CPM or RPA designation;

• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights