Full Time
Posted 2 weeks ago
Pillars Recruitment

Elite Customer Service (Cairo Festival City) CFC – World Class Service Assistant

Job Description:

Cairo Festival City is looking for Lifestyle Executives to handle our local and international customers visiting Egypt directly and work on making their requests a reality. As a Lifestyle Executive, you will be trained to use our system, to provide world-class customer servics. You will also develop a deeper understanding of the luxury market with our guidance and training.

The job role entails:

  • -Consistently providing excellent customer service to all clients
  • – Reacting and responding to Lifestyle requests
  • – Co-ordinating and organaizing the services by contacting the service providers in CFC
  • – Making appointments for customers with the assigned stylists and image consultants
  • – Availability on-ground from 10 am – 6 pm, five days aweek.


8. Handling sales material and tools from brochures masterplans any missing tool
9. Working on the manual crm of the available units

Job Requirements


  • 0-3 years experience
  • Fluency in spoken English and Arabic is a MUST
  • Excellent written communication in English
  • Good presentation skills
  • University Graduate – preferably with a background in PR, marketing, travel, social sciences, liberal arts.
  • Team player that can multitask, has an eye for detail, very much a people person.
  • Experience in hospitality (concierge, front desk, reservations, guest relations), high-end customer service, luxury retail, events and entertainment, PR and marketing is a plus
  • A basic understanding of luxury services and products is an advantage.

Job Features

Job CategorySales & Marketing
Job LevelEntry Level
IndustryCustomer Service
LocationCairo Festival City - New Cairo
Gender RequiredBoth
Vacancies2 Vacancies

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