Job Vacancy

Contact Center Team Leader – Alexandria (Multinational)

Job Requirements :

  • Education: Bachelor’s Degree
  • Professional experience: 5+ years of managerial experience (3+ years of call center experience preferred)
  • Language: Fluent Written and Spoken English

Technical Skills :

  • Budgeting & financial management
  • Data analysis & action planning
  • WFM forecasting & capacity planning
  • Microsoft Office Package

Behavioral Skills :

  • Critical thinking and problem-solving skills
  • Planning and organizing
  • Communication skills
  • Leadership
  • Conflict management
  • Adaptability
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