Job Responsibilities:

to monitor staff and oversee the procedures to reduce the amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with clients or write-off debt to minimize the company’s potential loss of income, and continuously find ways to improve the company’s debt recovery.

Main Accountabilities (duties, responsibilities)
Manage team who collect the money
Handle complaints and difficult cases
Makes sure employees comply with company policies when contacting individuals to collect past due balances that they owe.
Ensures that all written correspondence complies with company policies in terms of content and frequency of contact.
Monitors call reports to make sure collectors are making enough phone contacts each day.

• Identifies areas of the collection process that need improvement and implements an enhanced process that will help
• collectors be more effective.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections

Qualifications and requirements:

A minimum of 5 years’ experience in a similar role.

• Strong understanding of billing and collection processes.
• Outstanding communication and interpersonal skills.
• Highly-skilled in negotiation.
• Must have exceptional interpersonal skills.
• Must have excellent computer skills
• Excellent time management and multi-tasking
• Must have strong negotiation and persuasion skills
• Must have strong problem solving and decision-making skills