Call Center Supervisor

Call Center Supervisor

Posted 2 months ago

Vacancy : Contact Center Supvisor

About the Company:

With many years of experience serving the Egyptian market, we currently employ over 80 call-center agents and a fleet of 100 cars and motorcycle to address our client’s needs.

Job Description

  • Plan and implement call center strategy
  • Determine targets for call center
  • Hire and onboard new call center employees
  • Answer staff questions, provide guidance and feedback to team members
  • Train new employees
  • Ensure a friendly and motivating work environment
  • Measure performance with KPIs such as call interruptions, calls waiting etc.
  • Ensure adherence to company’s policies and procedures
  • Keep senior management informed about recurring issues or problems Prepare monthly, quarterly and annual reports

Job requirements and Qualifications

Job requirements and Qualifications

  • Over 4 years’ experience in a call center environment
  • Proficient in English
  • Very Good knowledge of MS Office
  • Experience with performance evaluation procedures
  • Customer-oriented and problem-solving mindset
  • Outstanding communication, interpersonal and leadership skills
  • Excellent organizational and time-management skills

Job Features

Job CategoryExperienced
Career Level:Entry Level
Job Type:Full Time
Languages:Arabic, English
FunctionContact Center Supervisor

Apply Online

A valid email address is required.
A valid phone number is required.
Osama Abou Mousallam

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