Full Time
Posted 6 months ago
Job Vacancy

Vacancy :Back office Agent- Web Chat And Email

Job Brief

  • To Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • To Document all inquires, requests, resolutions, and follow-up tasks
  • To Display a courteous and empathetic attitude to all customers.
  • To Perform research to answer customer inquiries and requests.
  • To Grow existing customer accounts through exceptional customer service and effective sales technique
  • To Keep customer accounts current by updating databases during calls

Job Requirements:

  • University graduates.
  • Gender Required Males only.
  • Language required : Fluent English Speakers.
  • Business writing skills and fast typing speed (30 Words Per Min).
  • Handling emails.
  • Males must have identified military status.

Work Conditions :

  • Working Hours 9 working hours, rotational shifts
  • Work (From 6:00 AM Till 12:00 PM)
  • 5 working days & 2 days off
  • Work Location: Maadi, Cairo Egypt

Job Features

Job CategoryBanking & Contact Center
Job LevelEntry Level, Experienced - Non Managerial
FunctionCustomer Service Web-Chat
LocationCairo Egypt - Maady
Package7,000 to 7,500 EGP
Work ConditionRotational AM=PM

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