Back office Agent- Web Chat And Email (English)
Vacancy :Back office Agent- Web Chat And Email
Job Brief
- To Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- To Document all inquires, requests, resolutions, and follow-up tasks
- To Display a courteous and empathetic attitude to all customers.
- To Perform research to answer customer inquiries and requests.
- To Grow existing customer accounts through exceptional customer service and effective sales technique
- To Keep customer accounts current by updating databases during calls
Job Requirements:
- University graduates.
- Gender Required Males only.
- Language required : Fluent English Speakers.
- Business writing skills and fast typing speed (30 Words Per Min).
- Handling emails.
- Males must have identified military status.
Work Conditions :
- Working Hours 9 working hours, rotational shifts
- Work (From 6:00 AM Till 12:00 PM)
- 5 working days & 2 days off
- Work Location: Maadi, Cairo Egypt
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Job Features
| Job Category | Banking & Contact Center |
| Job Level | Entry Level, Experienced - Non Managerial |
| Function | Customer Service Web-Chat |
| Location | Cairo Egypt - Maady |
| Package | 7,000 to 7,500 EGP |
| Work Condition | Rotational AM=PM |