Banking Customer Service Executive

Job Description Main Duties:

• Acquire and update knowledge on procedures related to relevant process. Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set. Work well independently; complete assigned tasks in the established time-frame as per the process benchmarks. Ensure that the productivity, quality levels are achieved as per the standards sent for the process.
• Demonstrate ways to improve customer service, increase productivity. Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Support achievement of team objectives.
• Proactively identify issues, if any, and escalate. Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally. Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation. To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Meet targets on productivity and accuracy as per the targets and metrics defined for the process. Instructions/requests to be correctly interpreted understood and implemented. Ensure that the process related procedures are implemented as per the process manuals. Ensure that fraud/errors/irregular transactions (if any) are identified and escalated. Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target. Identify and escalate potential show stoppers Contribute to the creation of a supportive work environment driven by people centric values Build professional relationships with colleagues in other areas Ensure that each work is completed in accordance with established procedures and standards.

Corporate Benefits

• Open, connected and dependable work environment. A competitive basic salary and annual discretionary bonus scheme (based on yearly performance and behaviour).
• Medical insurance (MetLife) coverage for yourself, your spouse and children which includes surgeries, optics and dental.
• A staff rate personal loan. Special rates to our staff (e.g. sports club restaurants, hotels, gym and car merchants).
• 5-day work in shift pattern, with night shift allowance provided.
• Progressive career advancement opportunities.
• Transportation provided to all our staff with door to door conditions after 8 pm
• Opportunities for social and sports activities.
• Educational Policy.
• Professional global Career progression.

Our organization offers great facilities such as On site Restaurant, vending machines which includes (coffee, tea, different options for Snacks). Activities / games area which includes ( Billiard, Ping pong, and baby foot) On floor play station room. A walking distance Coffee shop. We have a dedicated team (Engagement and Culture) focuses on having an engaging, motivating working environment, looksafter the overall employee’s experience throughout their journey. Job Requirements

• A Bachelor’s degree.
• Only graduates are eligible to apply.
• Maximum age 28.
• Fluent English speakers only.
• Flexible to work on a rotational basis (After Noon shifts & Night). Computer literate and ability to work on basic applications like MS Excel, MS Word, and Lotus Notes.
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with a primary focus on quality.
• Ability to learn quickly and adapt to evolving and changing priorities.
• Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.

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Admin & Logistics (clearance) Executive

Position: Admin & Logistics (Clearance) Executive Location: 6th of October, Egypt Reporting Hierarchy: Country Manager Job Brief: As one of the leading distributors, THE COMPANY relies on the efficiency and effectiveness of supply chain and warehouse operations. We consider each of our warehouses to be a well-oiled machine, driven by a customer-centric mentality. To deliver on our promise to consumers, we count on exceptionally talented, bright, and committed people. Currently, we’re seeking an Admin & Logistics Executive to join our team and manage operations in Egypt. This professional multitasker will manage and oversee the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn and all the regulations are followed. In short supporting all supply chain procedures, from coordinating deliveries to managing shipping documentation. Responsibilities: Job responsibilities and essential job functions include but are not limited to the following: Oversee daily operations, while controlling and managing inventory and logistics Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with EHS and other related regulations Maintaining documentation and keeping accurate records of warehouse activities. Maintaining awareness and knowledge of condition and location of fleet vehicles. Demonstrate interpersonal skills with ability to communicate well with other departments and lead effectively and efficiently in a team environment. Compare purchase orders and ensure that products in each delivery match the packing list. Performing a daily inspection of the warehouse grounds. Coordinating and maintaining fleets and equipment. Communicating and coordinating with other departments and customers. Organize and maintain inventory, storage area and ensure effective utilization of warehouse spacing, cleanliness of the warehouse and proper and safe functioning of warehouse tools, facilities, and equipment. Supervise daily activities of the warehouse, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service Efficient document management such as printing and filing of the documents Assist with day-to-day operations of the office. Monitoring of office supplies Handle accounts payable function Verify and ensure all invoices are recorded accurately Perform weekly and monthly payment forecast to support cash flow management Ensure the tardiness and cleanliness of the office Prepare monthly progress claim, job completion cert for client approval Coordinating with site personnel for updates regarding the work in progress and updating the client Other administrative duties as assigned by the Country Manager Job Requirements: Graduate in Accounting or Logistics Should be versed of Egypt logistics laws, Ministry of health laws & approvals Basic Knowledge of Accounting Computer literacy with strong knowledge of MS Word, Excel, and PowerPoint Strong communication skills with the ability to develop relationships and foster cooperation Proven ability to handle multiple tasks in a very busy environment Flexible to meet constantly changing demands of the workplace Hands on experience with supply chain management software Preferred Male Candidate with Driving license. Company Profile: Headquartered in Dubai (UAE), we have established branch offices in 6 countries along with a strong coverage hold in 20+ which encompasses the Middle East, Africa, and South Asia. We serve a wide range of industries such as Pharma, Food & Nutrition, Cosmetics, Specialty Chemicals, Veterinary Other Vacancies

HR Training Manager

Job Purpose:
Manage, and follow up on all the works and activities related to Bank projects in order to achieve our strategic plans by using a variety of project management techniques to ensure that projects are achieving their objectives/goals.

Duties & Responsibilities:

Key Responsibility:

• Review carefully new issued RFP in order to ensure that tender is within scope and approved budget.
• Issuing and finalizing required initial and final memos for project initiation.
• Follow up on issuing required POs, NDA and contract submissions.
• Projects' cash flow review with management and to provide alternative solutions that can achieve budget saving.
  Initiate regular weekly report showing the status of the projects on-hand.
  Management of both internal resources and a variety of external vendors and service providers.
  Manage vendors, delivery schedules and follow up with vendors on related issues.
  Handle all assigned customer requests within the agreed project plan.
  Manage escalations related to projects.
  Ensure customer satisfaction in all assigned tasks.
  On-time notification & problems escalation / project incidents to management.
  Communicate in cross function groups and committees as may be required to handle cross projects or issues.
  Meet with projects stakeholders as a group and as individual to follow up on project progress, give direction and feedback.
  Project delivery is within planned time frames and allocated budget.
  Ensure that project documentations are fulfilled and maintained.
  Proper hand-over project to concerned stakeholders.
  Follow Bank/team processes.
  Supervisory Responsibility:
  Follow up and provide support to project coordinators
  Internal Contacts:
  All Bank Sectors and managements
  External Contacts:
  Vendors, Suppliers and partners
  Confidentiality “Access to Confidential Information”
  RFPs, contracts, POs, and vendors response and offering (technical and financial)

Requirements:
Qualifications

• Communication/Network/Electronics Engineer.
• Preferred to have banking/financial segment work experience
• PMP is a plus
• Presentable and has a strong communication & negotiation skill
• language Fluent in English

Experience

• 6-9 years of experience including at least 5 years of experience as a project manager
• Age not to exceed 34 years old
• Needed Skills & Knowledge:
• MS project, Visio and MS office

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Mechanical/Machinery / Fire Prevention/HVAC Engineer

Job Description

Job Title Mechanical/Machinery/Fire Prevention/HVAC Engineer
Degree in Engineering or Technical Diploma

Job Purpose 
Mechanical engineer with experience in the Oil & Gas and /or industrial sector in general.
 

Key activities

• Knowledge of all the phases / activities of execution of a project and its technical content;
  Ability to interface other technical disciplines in an optimal and organic way;
• Knowledge of ASME, API, ASHRAE, UNI regulations.
  Knowledge of the principles of execution of assembly studies and detailed design;
• Preparation of technical specifications, data sheets, TBE of static mechanical equipment ;
• Preparation of technical specifications, data sheets, TBE of rotating machines and packages;
  Ability to design, draft specifications, data sheets, TBE of fire extinguishing systems;
• Capacity and availability for on-site inspections
• Ability to design, draft specifications, data sheets, TBE of HVAC systems;
• Autocad 2D knowledge
• Other specialists from Mechanical/Machinery/Fire
• Prevention/HVAC Engineer and different disciplines
• Process specialists of partner contractors
   

 

Job Requirements

• Mechanical engineer-Graduated in Degree in Engineering or Technical Diploma with at least 3 years of experience at least 5 years of experience gained in Mechanical/Machinery/Fire Prevention/HVAC Engineer
• Project Engineer (with regard to projects) Mechanical/Machinery/Fire Prevention/HVAC Engineer
  (Routine activity)

Required Experience

• Preferential title is experienced with international engineering companies operating internationally.
• Experience in sizing pressure equipment;
• Supervision and follow-up of engineering suppliers;
• Supervision and follow-up of suppliers of equipment and installations;
• Required personal capabilities
• Professional and safe in operating within medium and small organizations.
• Excellent in communication, interpersonal relationships, and teamwork.
• Excellent communication skills and participation in teamwork.
  Oriented to work for goals
  Autonomous and with good organizational skills

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HR Recruiter

HR Recruiter (3Months Project) (Multinational Bank)
Job Description:

Assisting the hiring manager or executive recruiter with recruitment duties
Reviewing available positions and candidate requirements
Communicating with the HR team
Posting job applications on social media and job sites
Tracking open positions
Evaluating candidates profiles
Assisting the hiring team in screening candidate resumes
Conducting initial phone screenings
Communicating with candidates and setting up interviews
Managing the resume database

The intern will learn: The whole recruitment cycle and the duties of a recruiter

Internship Start date: Immediately
Job Requirements

• 1-3 year of experience as a Junior recruiter
  Passionate about recruitment
  Preferably to be Maadi Resident
  Excellent verbal and written communication skills
  Advanced interpersonal skills
  Critical thinking skills
  Excellent decision-making skills
  Good organizational skills

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